Limited Warranty
BLU Company
We provide a warranty for all BLU-bikes, covering manufacturing defects and faults in materials used in the production process. Every BLU-bike's key parts are covered by a oneyear warranty, with the frame warranty being five years. This Limited Warranty is only applicable to United States Bondi purchases and in accordance with the following terms: This Limited Warranty is only valid for the original purchaser of a Bondi from the BLU website or a certified dealer. The Warranty Period begins upon receipt of the Bondi and will end immediately upon either sale or transfer of the Bondi or the warranty period ending, Whichever come first. This Warranty will not at any point be able to be transferred to a new owner or transferee of the Bondi.
The Limited Warranty is expressly limited to the replacement or repair of at the following Covered Components: Defective lithiumion battery (the “Battery”), forks, stem, handlebar, headset, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, derailleur, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
During the Warranty Period the Cover Components are warranted to be free from defects in materials and/or workmanship.
Warranty does not apply in the following situations:
Normal wear and tear for components such as tires, saddle, grips, brake pads etc.
Faults related to the normal use of the product, or the service life of the product, such as a weakened of flat battery that can be replaced by the consumer.
Incorrect, improper, negligence, injudicious or incompetent use, maintenance, storage, assembly, installation or transportation and/or connection etc. of the electric bike by you or a third party.
Minor deficiencies or deviations, which fall within the levels of tolerance as accepted in good commercial practice.
The use of the bike by you or a third party for a purpose other than that for which they are normally or specifically intended or the use in improper conditions.
When you or a third party is acting in contrary to BLU’s instructions, indications and advice or any manuals.
The maintenance or repair done by yourself or a third party without BLU’s prior consent. When you have not complied with the maintenance requirements in the user manual (e.g. insufficient brake maintenance)
Any modification by you or a third party or the attachment of other items to the bike by you or a third party, without BLU’s consent.
Detection of prohibited speed modifications. This technical modification limits the bike’s proper functioning, and can lead to defects or the breakage of the modified part or other bike components.
If the serial number of the bike has been removed, erased, defaced, altered or is illegible in any way.
Contact with aggressive substances, including aggressive detergents etc.
User-incurred damage and/or unforeseen accidents.
In the event that a warranty claim is justified, BLU shall, at its sole discretion, deliver are placement, similar but not necessarily identical, of a defective frame or component(s) (after which the replaced frame or components shall become the property of BLU) or make a commercially reasonable effort to repair the frame or components free of charge within a reasonable period upon receipt of the claim or give a price reduction or cancel the sales agreement.
Clearly stated this warranty applies only to the original consumer and is not transferable. If there is a defect/possible liability claim, please get in touch with BLU Customer Care as soon as possible. If you want to claim, a proof of purchase is required.
The warranty referred to in this article applies to bike use within the United States. If used outside the United States, you must personally verify that the bike or accessories are suitable for use there and meet the conditions that are set. Please note that it is your own responsibility that the bicycle complies with the laws of its country. If it turns out that a bike does not comply with the laws of your country, please do tell us, but you cannot hold BLU or any of its officers, directors, employees, agents, partners, suppliers and similar, liable.